Refund Policy - Sioja

Refund Policy

At Sioja, we strive to provide a seamless shopping experience. While we primarily offer exchanges for product-related issues, this Refund Policy outlines the specific circumstances under which a monetary refund may be issued.

1. Eligibility for Refunds

Refunds are only applicable in the following specific cases:

Out-of-Stock Products: If you have placed an order and the product is no longer available in our inventory, a full refund will be initiated.
Damaged Product (No Replacement): If you receive a damaged product and we are unable to provide a replacement due to stock unavailability.
Failed or Duplicate Payments: In case of technical errors resulting in a duplicate charge or a failed transaction where the amount was deducted from your account.

2. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after the order has been processed.
Slight variations in color or design (as covered in our Terms & Conditions).
Products that have been used, washed, or damaged by the customer.

3. Refund Processing Time

        Timeline: Once a refund is approved by our team, it will be processed within 5–7 working days. 
    

The refund will be credited back to the original payment method (Credit Card, Debit Card, Net Banking, or Wallet) used during the transaction. Please note that the time taken for the amount to reflect in your account may vary depending on your bank's processing speed.

4. How to Request a Refund

If your situation meets the criteria above, please contact us immediately:

Email: siojawear@gmail.com
Required Details: Please include your Order ID, Transaction ID, and a screenshot of the payment confirmation or the damaged product.

5. Contact Us

For any further assistance regarding refunds, you may reach us at:

Sioja
Address: 2, Shiromani CO. OP.H. Soc., Nr. Shiromani Bunglows, Opp. Baroda Express Way, CTM. Ahmedabad 380026
Website: https://sioja.com/